ORDER INFORMATION
Delivery is FREE on all orders. There are no additional shipping charges at checkout.
On average, orders are processed within 1-2 business days, and delivery typically takes 7-21 business days, depending on your location.
If your order takes longer than expected, please contact us on admin@doggycute.com
After placing your order, you will receive a confirmation email with your order details. Once your order is processed and shipped, you’ll receive a shipping confirmation with a tracking number to follow your package’s progress.
Yes, of course! You will receive an invoice with your order confirmation email, and a copy will also be included with your delivered product.
If you need to change or cancel your order, please contact us at admin@doggycute.com within 24 hours of placing it. Once an order is processed or shipped, we are unable to make changes.
PAYMENT INFORMATION
Payment is taken at the time of checkout. Depending on your payment provider, it may take 1-3 business days for the transaction to appear on your bank statement.
A wishlist allows you to save items that you are interested in purchasing later. You can easily add products to your wishlist and access them when you’re ready to complete your purchase.
If you receive a damaged or incorrect product, please contact us at admin@doggycute.com within 30 days of receipt, and include photos of the issue. We will arrange for a replacement or refund, including any return shipping costs.
Package tracking allows you to follow the progress of your order after it has been dispatched. Once tracking information is available, you’ll be able to check your shipment’s latest status and estimated delivery progress from your order details. Please note that tracking updates can sometimes take a little time to appear after your order has been shipped.
RETURNS & EXCHANGES
We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and meet the eligibility criteria. Please note that return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
If you receive a faulty or damaged item, please contact us at admin@doggycute.com within 30 days of purchase, including images of the faulty product. We will arrange for a replacement or issue a refund, including any applicable shipping costs.
Once we receive and inspect your returned item, refunds may take up to 21 days to process. You will receive an email notification when your refund has been issued. It may take 3-5 business days for the refund to appear in your account.