Returns & Refunds
What is your returns policy?
We want you to be happy with your Doggy Cute purchase. If you would like to return an item, please contact us within 30 days of delivery.
To be eligible for a return, your item must be unused, in its original condition and, where applicable, include the original packaging and tags.
Please contact admin@doggycute.com before returning any item. We will provide you with return instructions and the appropriate return address. Please do not return an item to the address shown on the original shipping label unless we specifically instruct you to do so.
Unless the item is faulty, damaged or incorrect, return shipping costs are the customer’s responsibility.
Non-Returnable Items
Certain items cannot be returned, including:
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Custom or personalised products
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Clearance or final-sale items where stated at the time of purchase
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Gift cards
What if my product arrives faulty, damaged or incorrect?
If your order arrives faulty, damaged or you receive the wrong item, please contact admin@doggycute.com as soon as possible and within 30 days of delivery.
Please include your order number, a description of the problem and clear photographs showing the issue.
Once we’ve reviewed the information, we’ll provide the appropriate resolution, which may include a replacement or refund. You will not be responsible for return shipping costs where an item is confirmed to be faulty, damaged or incorrect.
How do I start a return?
Email admin@doggycute.com with your order number and the reason for your return.
We’ll review your request and provide instructions on what to do next. Please wait for these instructions before sending your item.
Returns sent without prior authorisation may not be accepted.
Refunds
Once an approved return has been received and inspected, we’ll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow 3–5 business days after the refund has been processed for it to appear in your account, although processing times can vary depending on your bank or payment provider.
Exchanges
We don’t currently offer direct exchanges. If you would like a different product, size or colour, please follow our returns process and place a new order for the item you would like.
Contact Us
If you have any questions about a return, refund or damaged order, please contact: